Privacy Policy

We may collect the following types of information:

• Personal Information: Name, contact number, email address, billing details, and government-issued IDs (if required for verification).
• Property Information: Property details, ownership documents, listings, images, and location data provided by users.
• Device & Technical Information: IP address, browser type, operating system, device identifiers, and app usage data.
• Cookies & Tracking Information: Session cookies, analytics cookies, performance cookies, advertising cookies, and similar tracking technologies.
• Third-Party Data: Information from partners, payment gateways, verification agencies, and analytics providers.

Your information may be used to:

1. Facilitate property listings, searches, and user communication.
2. Provide personalized recommendations and targeted advertising.
3. Improve functionality, performance, and user experience.
4. Conduct user verification, fraud detection, and compliance checks.
5. Process payments, subscriptions, and refunds.
6. Send alerts, notifications, newsletters, and promotional communications.
7. Comply with applicable laws, including RERA, Legal Metrology Act, and IT Act, 2000.

• Essential Cookies: Required for core functionality.
• Analytics Cookies: Used for traffic analysis (e.g., Google Analytics).
• Advertising Cookies: Used for retargeting and personalized ads.
• Preference Cookies: Store user preferences such as location, language, and filters.

Cookie Consent: By continuing to use our website, you consent to our use of cookies. You may control or disable cookies through your browser settings, though some features may not function properly.

We may share information with:

• Property owners, brokers, and builders for transactions.
• Third-party vendors providing payment, verification, and inspection services.
• Government or regulatory authorities as required by law.
• Analytics and advertising partners for service improvement and marketing.

We do not sell personal data to third parties.

We retain your information as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Data may be anonymized or deleted after inactivity beyond a reasonable period.

We adopt industry-standard encryption, firewalls, and secure access protocols to safeguard your information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Depending on applicable law, you may have rights to:

• Access, correct, or update your information.
• Withdraw consent for processing or marketing communications.
• Request deletion of personal data (subject to legal requirements).
• Restrict or object to certain processing activities.
• Request data portability.

To exercise these rights, please contact us at grievance@flatsnoffices.com.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use constitutes acceptance.

In compliance with the Information Technology Act, 2000 and rules thereunder, the grievance officer for FlatsNOffices is:

All complaints, concerns, or grievances relating to data collection, usage, or processing will be acknowledged within 24 hours and resolved within 15 working days.

This Privacy Policy shall be governed by Indian laws. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.